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Frequently Asked Questions

My order arrived incomplete or damaged. What can I do?

If your order arrives damaged or incomplete please refer to our Return Policy.


Can I get a catalog?

Thank you for your interest in our products. Our catalog is entirely web based, enabling us to constantly update our merchandise. We have many unique items and our product line is continuously changing; therefore, please visit our website often for the newest products and additions.


What Payment Options do you accept?

Payment Methods Accepted
  • American Express
  • MasterCard
  • Visa


We Do Not Accept
  • Checks
  • CODs
  • Layaway Plans
  • Money Orders

Important information about payment
For security purposes, we require that the billing information provided match that of the cardholder. Failure to provide this information may cause your order to be delayed or canceled.


Security Measures

We implement very rigorous security policies to assure that your payment information remains private. When entering your credit card or check information, the communications between your computer and our payment processor are completely secure using 128-bit SSL (secure socket layer) encryption. This process scrambles your information as it travels across the Internet so that it can be deciphered only by the intended recipient. This method is the standard in secure communications for the Internet. Once your payment has been received, your credit card information is held securely on a secure database server that is protected behind a state of the art firewall. The actual credit card information is encrypted while stored on this server to assure that even in the extraordinarily unlikely event that security were to be compromised, the credit card or check information would be useless to anyone trying to gain access.


Sales Tax

Our shipping facility is located in Orange County in the state of Florida. Laws require that we charge sales tax (7%) on orders shipped to addresses in Florida. Sales tax is calculated from the total of the merchandise purchased. Sales tax will not be charged for any shipping costs.


Shipping

All items are shipped using USPS. Orders placed online may take up to 5 business days before they are shipped.


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duplicated without the express permission of Laser Creations, Inc.